Collection and processing of Personal Data
When you visit and use our website, we process personal data about you by using cookies. This data is used to improve our website, the user experience and to perform costumer support and target advertising.
We also process your personal data when you use functions on our website as signing up for one of our newsletters or webinars, logging on Datapacket, send us data or request information about one or more of our services, when you or your organization are entering into agreement with us regarding delivery of our services, hereunder products and software and you choose to provide some or all of the following data or other personal data: your user name, password, email address, first name, surname, job position, company name, phone number, and whether you have opened an email from us or clicked a link contained in an email, whether you want to receive news or newsletters from us, as well as your own description of how we may help you when sending us a message through our contact information. If you tell us that you do not want us to use your data to make further contact with you beyond fulfilling your request, we will respect your wishes.
In addition, some of our software products include technologies that allow us to collect certain information about product use. We may also use such technologies to determine whether you have opened an e-mail or clicked on a link contained in an e-mail. Collecting information in this manner allows us to collect statistics about the usage and effectiveness of our website, personalise your experience and tailor our interactions with you.
From time to time, we may also collect personal data that pertains to you indirectly through other sources, such as suppliers or your organization. When we do so, we ask the supplier to confirm that the personal data was legally acquired by the third party and that we have the right to obtain it from them and use it. The personal data that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you.
The personal data we processes will normally be of non-sensitive nature.
The following sections describe in more detail how and for what purposes we may use your personal data.
Providing our products and services: If you request something from Datapacket e.g. a product or service, a call back, or specific marketing materials, we will use the data you provide to fulfil your request. To help us do this, we may share the personal data with others, for instance, our business partners, financial institutions, shipping companies, or postal or government authorities, such as Customs authorities, involved in the fulfilment of your request. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.
Personalising your experience on our website: We may use personal data we collect about you to provide you with a personalised experience on our website, such as providing you with content in which you may be interested in and making navigation on our sites easier.
Marketing: The personal data you provide to Datapacket, as well as the personal data we have collected about you indirectly, may be used by us for direct marketing purposes. Before we do so, however, we will obtain your specific consent to have your personal data used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we contact you, or by contacting us directly.
Profile: We store data that we collect through cookies, log files, clear gifs, and/or third party sources to create a “profile” of your preferences. We do tie your personally identifiable information to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you. We do not share your profile with other third parties.
Information Sharing and Disclosure:
We do not otherwise share personal data with third parties except for the requirement to disclose your personal data as required by law and when we reasonably believe that disclosure is necessary to: protect the rights or property of Datapacket, our business partners, suppliers, customers, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal data as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our website.
Mobile Apps and Use of Personal data in relation to Social Media:
Your Rights as a Data Subject
You have a number of rights regarding personal data relating to you. Datapacket is committed to helping you with exercising your rights as an individual and to do so please Contact Us. These rights include:
- to know what personal data we process about you, for what purposes we process it, and whether we dislose the data to others;
- to rectify your personal data if it is incorrect;
- in certain cases, to have some or all of your personal data deleted;
- in certain cases, to have the processing of your personal data restricted to storage;
- to transmit or receive the personal data concerning you, which you have provided to us, when the legal basis for the processing is your consent or a contract with you, unless it is a matter covered by the GDPR, article 20(3) or (4) (so-called data portability);
- in certain cases and on grounds relating to your particular situation, to object at any time to the processing of your personal data;
- to withdraw any consent that you have given to the processing of your personal data, without affecting the lawfulness of processing based on consent before its withdrawal;
- to lodge a complaint with a supervisory authority: or
- to not be subject to a decision based solely on automated processing, which produces legal effects concerning you or similarly significantly affecting you, unless the decision is necessary for entering into or performing in accordance with a contract between you and us, or the decision is authorised by Union or Member State law to which we are subject, or the decision is based on your explicit consent.
In the event Datapacket goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, the possibility and legal basis to process your personal data may be among the assets transferred. You will be notified via prominent notice on our website for 30 days of any such change in ownership or control of your personal data.
Information Security and Accuracy
We endeavour to protect your personal data and to maintain its accuracy and in order to do so we implement reasonable physical, administrative and technical safeguards to protect the personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however, therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. At the same time we encourage you to use caution when disclosing personal data online. If you have any questions about security on our website, please Contact Us.
We will retain the personal data you provide to us for 24 months or for as long as the personal data is required to fulfil your request, except when we are allowed or required to do otherwise by law. If you wish to request that we no longer use your personal data, please Contact Us. We reserve the right to retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Cookies and Other technologies
Log Files: We gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit webpages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically collected data to personally identifiable information.
We use a third-party tracking service that uses log files to track non-personally identifiable information about visitors to our site in the aggregate.
Links to Other Sites
You have the right to make a complaint at any time to the Competent Supervisory Authority in our jurisdiction. We would, however, appreciate the chance to deal with your concerns before you approach the Competent Supervisory Authority in our jurisdiction, so please contact us in the first instance.